There is much hype around Hostwinds and their service; in this article we find out why.
Hostwinds offer every type of hosting from VPS, Cloud and Dedicated to Shared and Reseller hosting. We take a closer look at each of these to find out the details and what’s on offer.
We will cover client support, pros and cons, plan features before bringing everything together in our final verdict.
Let’s answer the most urgent question; should you use Hostwinds hosting?
If functionality, reliability and customer service is what you are in the market for, then Hostwinds is for you.
Their hosting plans are attractively priced, and with their variety of options they are sure to meet your needs.
Let’s take a closer look at a few pros and cons.
Hostwinds provide six types of hosting. These six are made up of Shared , WordPress, VPS, Cloud, Dedicated and Reseller hosting.
Below we take a closer look at each of these:
Hostwinds offer four lines of support; telephone, live chat, email/tickets and their knowledge base.
All support teams are said to be available 24/7, however this is not completely accurate. All lines may be available, but not all departments. Technical support for common website issues for example is available 24/7, but the accounts department is not, they follow normal PST working hours.
Let’s take a closer look at the different lines of support.
The chat support is very fast, response times are typically within a minute or two. In terms of knowledgeable responses, it depends on the question. We’ve found that if you have common website issues, the staff are well equipped to answer your questions, however, if you have specific questions about the plans they offer, or differences between them you’re going to run into difficulties.
The phone support is always slightly more personal and hence usually the more preferred line of communication. Telephone support at Hostwinds is really good with their staff being very professional and usually able to solve issues.
The ticket support is at best, slow. With around a 12 hour waiting time to receive help and usually several tickets needed to solve more technical problems, be sure to be patient.
Hostwinds offers a variety of great hosting options at very competitive prices. From Shared hosting, VPS, Cloud, dedicated or reseller hosting, Hostwinds will have a competitive deal for you.
We feel that their VPS hosting is especially good, with so many plans on offer they really do cater to an abundance of needs and budgets. Their dedicated hosting plans are also very attractive because of the value they include.
Devon is our resident online business and social media guru. With a background in digital marketing, Devon has worked in a consulting capacity helping small business scale their reach and engagement online. When not consulting or writing about online business, Devon can be found surfing in his hometown, Cape Town, South Africa.